Refund policy
Returns & Refunds Policy
At Lottie, every item is shipped directly from the original maker or vendor — so returns go back to them too, not to us.
How to start a return
Your shipping confirmation and order emails include the name of the brand that fulfilled your item. Reach out to that brand directly using the contact information in your confirmation email (or noted on the product page) to start your return or exchange.
Return window
Each of our vendor partners sets their own return window and condition requirements, generally between 14–30 days of delivery. Please check your confirmation email or the vendor's own return instructions for the exact timeframe on your order.
What's not returnable
The following are final sale unless the item arrived damaged or incorrect:
- Perishable or consumable goods (food, beverages, bath and body products once opened)
- Personalized, monogrammed, or custom items
- Intimates, swimwear, and other items marked final sale for hygiene reasons
- Gift cards
Refunds
Once your vendor receives and inspects your return, your refund will be issued to your original payment method. Please allow up to 10 business days for the refund to appear, depending on your bank or card issuer.
Damaged, defective, or incorrect items
If something arrives damaged, defective, or isn't what you ordered, contact the vendor directly within 48 hours of delivery with your order number and a photo of the item. They'll arrange a replacement, refund, or return at no cost to you.
Questions
If you're not sure which vendor fulfilled your order, or can't get a response, reach out to us at lottiefestive@gmail.com and we'll help track it down.